Train the Trainer

From Monday afternoon thru Wednesday morning we were at the Austin Tele-Center conducting a train the trainer sessions. We've developed some new Customer Service training that will be delivered in all six Tele-Centers across Texas. Each Tele-Center has two trainers except the one in Austin. So, that was eleven people not counting the two of us. It went pretty well all in all, but the last day was like when you visit your relatives. By the third day, it's time to go! I have two words to describe the last morning: Intentionally Obtuse. Just google that, if you're not sure what I mean.