So many complaints, so little time! I sometimes have to write responses to complaint letters that citizens have sent to our Governor, Senator, Representative, security guard, and janitor about our agency (which shall remain anonyous). Today it has been my great good fortune to get two more of them. Usually I have a two day time period to research them and draft a reply, but today, I have one that is due by the end of the day. Time to drag out the "auto-text"