Thank You, Beth 1979

Yesterday I received a call from Beth 1979 with Citibank. I explained to her that I had tried to get Chuck Prince's email address or fax number, but no one would let me know it. I had spoken with a supervisor who had arranged for a manager to call me back. When I told Beth 1979 about what I wanted, she asked if she could help with the original problem. I explained my entire story about the high interest rate, and she offered to lower my rate.

That sounded good to me, so I asked her what that would make my minimum payment. When she told me that it would come to $227.06 this month, I accepted the offer. I had already mailed my letter to Mr. Prince, so her intervention didn't prevent upper management from finding out, but it did stop my efforts to contact Mr. Prince.

I asked her why no one had offered me that same deal the night before, and she speculated that they didn't know about this possibility. Well, I sure don't know, but I reckon that the reason they didn't has more to do with job title than lack of knowledge. Nevertheless, I appreciate what she did for me. Just as the conversation came to an end, I asked her to give me her name again. She said, "My name is Beth, and my badge number is 1979."